Terms & Conditions

The following information forms an important part of the enrolment process. Children can not participate in any aspect of the program unless their parent/guardian has acknowledged the terms and conditions, privacy policy and release.

Terms & Conditions

Refund policy: Refunds are at the discretion of the program operator in accordance to their terms and conditions. Contact your location's program operator for more information.

Parent/guardian role at the location: parents/guardians are expected to remain at the location at all times during their child's participation in their designated class.

Handover/duty of care: when arriving at the location, the parent/guardian should take their child to their designated instructor and ensure that their child's name is marked 'in' on the attendance sheet for that day. No child will be accepted more than 10 minutes before the start of their designated class. After class, the instructor will ensure that the child is released directly into the care of the parent/guardian before marking the child 'out' on the attendance sheet and allowing them to leave the location.

Medical: To claim a medical refund, parents must send a letter outlining the number of days attended together with a medical certificate and a copy of the program receipt. Requests for medical refunds must be received by the VACSWIM office no later than 1 February 2021. The pool entry fee, where applicable, will not be refunded for medical refunds where the child has attended part of the program. Cancellation of online registration for reasons other than medical conditions will incur an administration fee of $30.  Refund requests for online bookings will not be accepted after 17 December 2020.

Transferring between locations: transferring from one location to another is possible, however children will only be accommodated if a vacancy exists at the new location. Children transferring to another location will not be given additional instruction to the detriment of the existing participants. An enrolment receipt and certificate of participation signed by the instructor in charge of the original location must be produced when enrolling at the new location. For further clarification about transferring between locations, please speak to the instructor in charge or the VACSWIM office.

Medical conditions: if your child has a medical condition, for example asthma, attention deficit disorder, diabetes, epilepsy and/or others (state clearly), it must be written and detailed in the 'child details section' of the enrolment form. If necessary, please include additional information/notes in the child details section, providing a detailed explanation of your child's medical condition. Please note that under no circumstances will VACSWIM instructors or volunteers administer any medicines.

Children with a disability: children with a disability are encouraged to participate in the VACSWIM program. When enrolling, the Instructor in Charge should be informed of any additional needs your child requires to enable participation. Participation is conditional upon the VACSWIM location being able to provide the additional support services arranged through consultation between the Instructor in Charge and the parent or caregiver. This will ensure a responsible person is keeping the child under observation at all times. Please indicate in the child details section if your child is regarded as having a disability and complete the medical information on the back of the form. Parents and/or caregivers are encouraged to attach a note providing further explanation if required.

Code of Behaviour: participants (in and out of the water) are expected to cooperate with the instruction and direction of VACSWIM staff. Instructors are responsible for the children directly involved in their class while the class is being conducted. Inappropriate disruptive behaviour could result in exclusion from class(es). Instructors are not responsible for the general supervision of others at the location. Parents should ensure that appropriate supervision is provided at all other times.

Skin care: VACSWIM encourages all participants to wear a t-shirt and hat, and apply 30+ sunscreen. Failing to provide suitable skin protection could result in exclusion from a class.

Preferred times: whilst every possible effort will be taken to comply with requests for preferred class times, we do not guarantee that these times will be available.

Privacy Policy

In accordance with the Privacy Act 1988 and, Privacy Amendent (Private Sector) Act 2000 all information collected and stored on the VACSWIM student database will only be used for the purpose, nature and duration of the VACSWIM program. There will not be any disclosure of any information collected or stored on the VACSWIM student database to a third party for any reason other than medical related situations unless there has been prior written consent.


This section forms a crucial part of the enrolment process and must be signed/acknowledged when enrolling your children.

As parent/guardian of the child listed on the enrolment form, I declare that the information I have provided is true and correct. I give my consent for him/her to participate in the 2020/21 VACSWIM program and agree to delegate my authority to the supervising instructors.

If my child requires medical treatment as a result of an emergency or accident, and contact with me is impracticable or impossible, I authorise the VACSWIM staff to arrange whatever medical assistance is necessary. I will pay all medical and dental expenses incurred on behalf of my child. I have detailed on the enrolment form health care information including details of any additional health support he/she requires to safely participate in the 2020/21 VACSWIM program.

I acknowledge that I have read and understood the terms and conditions for participating in the 2020/21 VACSWIM program and agree that my child will comply with the VACSWIM rules, standards and requirements. I agree to abide by the VACSWIM refund policy outlined in the terms and conditions. I acknowledge that my child participates at his/her own risk and will not hold the Minister for Recreation and Sport or employees or volunteers of Enventive Inc or any of the  VACSWIM program delivery agents liable for any accident, injury, property, loss or cost occurring as a result of participating in the 2020/21 VACSWIM program unless caused by negligence or a wrongful act or omission by the Minister for Recreation and Sport or employees or volunteers of Enventive Inc or any of the VACSWIM program delivery agents.

Photograph Release: I agree to allow the VACSWIM office to use any photographs taken during the course of the program for future promotions or reporting purposes in any media with regards to promoting water safety awareness (you will be given the option to agree or decline to this section).